Return Policy
Return and Exchange Eligibility
We want you to be completely satisfied with your purchase from Saltborne. If you are not entirely happy with your order, we are here to help.
Returns
You have 30 calendar days from the date you received your item to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items
Several types of goods are exempt from being returned. These include:
- Perishable goods such as food, flowers, newspapers, or magazines.
- Custom or personalized items.
- Digital downloads.
- Gift cards.
- Health and personal care items.
Return Process
- To initiate a return, please contact our customer service team at ops@saltborne.com with your order number and the reason for your return.
- Once your return is approved, you will receive instructions on how and where to send your item.
- Please do not send your purchase back to the manufacturer.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at ops@saltborne.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at ops@saltborne.com
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact Us
If you have any questions about our Return Policy, please contact us at:
Saltborne
Email: ops@saltborne.com
Phone: +1(760)-525-8607
Thank you for shopping with Saltborne!